Customer Service agent - German Speaking

If you're a people person who adores animals, look no further! Fressnapf is looking for a new team member to join our company as a Customer Service Agent.
Fluent in German and beginner in English? That's paw-fect! We're seeking someone with strong German skills, positive phone handling and excellent communication skills.

• Talk to our customers on the phone, email, and chat – like a friendly wagging tail!
• Provide exceptional service by listening, empathizing, and solving issues. We're all about happiness!
• Keep records of customer chats – it's like taking notes on your pet's favorite playtime!
• Team up with others to ensure the best customer experience!
• Find ways to make our customers even happier and share your ideas. We're always up for a fun game of fetch!
   

• Open to work in shifts, rotating 8:00 - 20:00, Monday to Saturday (5 days per week; 8 hours/per a day)
• Strong, fluent German knowledge (written and spoken)
• Conversational level English knowledge
• At least 6 months experience in a customer service role
• Good communication skills and being comfortable with handling phone calls in a positive and professional manner
• Has a solution-oriented mindset and a heart for customers
• Is willing to learn new tricks and pays close attention to detail
• Loves animals and ideally has sales skills
• Familiarity with MS Office and SAP is a plus
   

• The love of animals is our Fressnapf DNA – if you have a dog, you can bring him/her to work with you
• Unique corporate culture – with us you will experience openness, transparency and appreciation in an innovative, dynamic environment – because we love what we do
• Here you can be YOU, the “you” culture will be used across entire company and across all hierarchical levels
• An extremely successful business model in combination with permanent expansion and high growth, even in uncertain times
• Work-life balance and flexible working hours – with us you have the opportunity use the advantages of mobile working
• Because you deserve it! – Attractive remuneration as well as various additional services and benefits, e.g. employee discounts or cafeteria scheme, are a matter of course for us
• Stay connected! – Cohesion is very important to us: with the employee app or digital
• We Care! – The well-being of our employees is important to us
• Your development is important to us – we support you with a wide range of learning opportunities

We look forward to receiving your application!

Please only send us your documents online via our applicant portal. As we want to speed up our processes and save CO2 and paper, applications sent by other means, e.g. email or post, can unfortunately no longer be considered. Postal applications will not be returned, but will be destroyed directly in accordance with data protection regulations.