We offer a benefits package designed to support the physical, financial, and emotional wellbeing of our colleagues - from travel support and health insurance to home office allowances, birthday vouchers, cafeteria options, and discounts on exclusive FN brands.
Customer Service Agent - German Speaking - remote
Company:FN I MZ International Business Services Kft.
Location:Budapest
What you will do with us
• Talk to our customers on the phone, email, and chat – like a friendly wagging tail!
• Provide exceptional service by listening, empathizing, and solving issues. We're all about happiness!
• Keep records of customer chats – it's like taking notes on your pet's favorite playtime!
• Team up with others to ensure the best customer experience!
• Find ways to make our customers even happier and share your ideas. We're always up for a fun game of fetch!
What you will bring with you
• Open to work in shifts, rotating 8:00 - 20:00, Monday to Saturday (5 days per week; 8 hours/per a day)
• Strong, fluent German knowledge
• English knowledge is an advantage
• At least 6 months experience in a customer service role
• Good communication skills and being comfortable with handling phone calls in a positive and professional manner
• Has a solution-oriented mindset and a heart for customers
• Is willing to learn new tricks and pays close attention to detail
• Loves animals and ideally has sales skills
• Familiarity with MS Office and SAP is a plus
Why join us?
• The love of animals is our Fressnapf DNA – if you have a dog, you can bring him/her to work with you
• Unique corporate culture – with us you will experience openness, transparency and appreciation in an innovative, dynamic environment – because we love what we do
• Here you can be YOU, the “you” culture will be used across entire company and across all hierarchical levels
• An extremely successful business model in combination with permanent expansion and high growth, even in uncertain times
• Work-life balance and flexible working hours – with us you have the opportunity use the advantages of mobile working (2-3 days/week in the office)
• Because you deserve it! – Attractive remuneration as well as various additional services and benefits, e.g. employee discounts or cafeteria scheme, are a matter of course for us
• Stay connected! – Cohesion is very important to us: with the employee app or digital
• We Care! – The well-being of our employees is important to us
• Your development is important to us – we support you with a wide range of learning opportunities
Attractive Benefits
Flexible working
Flexibility is a natural part of our everyday work - whether it’s our hybrid model or the option to work remotely when needed. We care about helping you balance your career and your personal life.
Human centered culture
Our culture is our greatest asset - people treat each other well, and there’s always a smile in the corridor. We also care about performance and aim high together - but in a caring, supportive way.
We are dog-friendly
The love of animals unites us all at Fressnapf, it’s encoded in our DNA. Here, you don’t just bring your doggy to work, we have created the office space so that they can really enjoy it - because each corner is dog-friendly.
Office with a view
We know that everyone has different work styles, so our office is designed to support this - from collaboration to focused work. Our spacious, bright HQ on the 9th floor features a rooftop terrace with stunning views over the Danube - perfect for events.
Family friendly office
Family-friendly policies go beyond home office - in our HQ work and family can truly come together. Kids are always welcome in the office: they can play in the kids’ room, spend time with our doggies, or stay close to their parents while they work.
Still have questions?
Show me the FAQDas ist der Titel
ID: 11732
Our team does everything to make the coexistence of humans and animals easier, better and happier: Happier Pets, Happier People This drive has made us Europe's number 1 in the pet supplies business. But we're still bubbling over with ideas and are currently creating a unique pet-related ecosystem that we're using to herald tomorrow's trade. We need you for this: ambitious doers who like to take responsibility - and are keen to create inspiring products and shopping experiences. Ready for first-class prospects with an owner-managed top dog? Welcome to Fressnapf!